Resolution

Supporting fair and balanced dispute resolution may require a wide range of changes. These solutions support fair negotiation by stabilizing emotions and using environmental changes and technology to balance inequities between SRLs and more experienced, represented parties.

Support
Create litigant-centered environments and provide customer assistance in an effort to support fair outcomes before and after judgment. Provide customer service tools that help litigants focus on the issues at hand by minimizing the frustrations of navigating through the court.

Mediate
Provide an alternative means of dispute resolution that minimizes the involvement of the court. Take advantage of computation-supported tools that can be used effectively and efficiently to juggle multiple issues. Provide SRLs with a way to pursue resolution on their own.

Present
Support presentation and readiness for trial. Equip the court with technologies that support presentation. Seek alternative approaches to trial proceedings.

Resolution
System Elements

The research project entitled "Meeting the Needs of Self-Represented Litigants" (Access to Justice)
was developed jointly by Chicago-Kent College of Law, the Institute of Design and the National Center for State Courts.

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