System
Design > System Elements
> Collaboration
Help at Hand
Description
Help at Hand is a web-based tool that encompasses LawyerPatrol
and SRL Services. This tool can be accessed from any point in CourtNet.
| Properties |
Features |
| • |
Easy to use web-based navigation tool
that covers a host of different kind of referral services |
| • |
Option advisor for the SRL |
| • |
Accessible from any point in CourtNet |
|
| • |
Provides a support system for the SRL
who might easily get intimidated by having to communicate
solely via electronic media |
| • |
Provides alternatives for SRLs if E-Mediation
doesn’t work |
| • |
Provides a wide range referral services
including pro bono services |
| • |
Provides SRL services ranging from
telephone hotlines to chat room moderated sessions |
| • |
Provides moral support and guidance
to SRLs who might be confused about how to use the system |
| • |
Connects SRLs to self-help centers
and community centers |
|
| Related System Elements |
Fulfilled Functions |
Associated Design Factors |
|
|
| 2. |
Give directions |
| 10. |
Explain process |
| 11. |
Provide information and
direction |
| 19. |
Offer reference/resources |
| 30. |
Provide support |
| 48. |
Consult legal professional |
| 49. |
Consult non-professional |
| 77. |
Find mediation provider |
| 94. |
Research Legal Position |
| 130. |
Educate litigant |
|
|
Discussion
Help at Hand offers two services, LaywerPatrol and SRL Services,
which provide emotional support and guidance to SRLs by offering
alternatives or aid (e.g. online counseling, telephone hotlines,
various pro bono services, and referrals to other resources).
|
